You are free to change your mind: you can return the purchased item within 14 days from the delivery date, for any reason.
In this case, you will be fully reimbursed for the expenses incurred. However, you are required to return the item: you are responsible for the return costs.
If, on the other hand, you believe that the product you received has malformations or defects, it falls within the scope of the guarantee, which is valid for 2 years . In this case, we will take care of collecting the piece at our expense to repair or replace it.
If it is a return, write an email to shop@hiro.design indicating the return request and the order number in the subject. To speed up, attach the withdrawal form which can be downloaded at this link .
If you think it is a defect, write to shop@hiro.design indicating the order number, the problem and sending at least one photo of the same.
Read detailed information here .