FROM ORDER TO DELIVERY

Please note that shipping costs are calculated on the checkout page.
We will notify you as soon as your package leaves our warehouse and provide you with tracking information to track your shipment to your home.


During this period we deliver in 4 weeks with the exception of the Dude sidetable which will be delivered in 6 weeks, the Arca laundry basket and the Lido sideboard which will be delivered in 8 weeks.

ATTENTION: If you have ordered multiple items, the shipping times to consider are those of the item with the longest times. If you have special needs contact us at shop@hiro.design

Why don't we deliver in 2 days?

Simple: we don't have warehouses full of products!
Your object is produced after your order, as a unique object or as a result of a micro series. We build it entirely in Italy , in our workshops, with largely manual work.

" If it were up to us, your order would already be on its way. And we with it, to bring it to your home personally! "


Instead, we have to wait for the times of our craftsmen who have to produce your object in our workshops. You know, those things there: cutting, assembling, coloring.
Then it's up to Flavia, Lucas, Daniela and Rezarta who pack and ship. Then, we have to rely on the couriers, who are better than us at finding the way to your home.


To do all this, it takes a little time . And that's why we calculated about 4 WEEKS from receipt of the order.

This time is an estimate that can vary depending on the period: sometimes in our workshops everyone is working to build something of Hiro.

Andrea, Michele, Salvatore and all the others always tell us that they have “only two hands”.
Sometimes, however, it is the couriers who have full vans and make us wait a little longer. In any case, we always try to respect these times! We know that you are impatient to receive your order.

You will receive an email with the tracking number at the time of shipment, to follow your order, step by step, to your home.

ATTENTION: if at the time of delivery you should find anomalies (such as missing 1 or more packages or visible damage on the packaging) or you should suspect that there may be something damaged, you are invited to ACCEPT WITH RESERVATION (REASONED). This is very important in order to be able to provide for the possible replacement of the damaged piece.

How to do it? Ask the carrier to include the wording "GOODS WITHDRAWN WITH RESERVATION" in the delivery document SPECIFYING THE REASON (e.g.: "goods withdrawn with reservation due to crushed packaging" or "goods withdrawn with reservation due to missing packages" or "withdrawn with reservation due to noise from broken components"). Here are some examples of visible damage: tears, cracks, crushing, perforations or other similar damage. Suspicious noises coming from inside the package are also a symptom of damage. If serious damage is evident, you can also REJECT the shipment with the reason "GOODS DAMAGED". In all these cases, contact us immediately at shop@hiro.design

( * in the case of items in the "pre-order" or "ready for delivery" mode, delivery times are indicated separately: these modes are indicated in the product sheets, see the "pre-order" or "ready for delivery" section for all the details.)