FROM ORDER TO DELIVERY

Please note that shipping costs are calculated on the checkout page.
We will notify you as soon as your package leaves our warehouse and provide you with tracking information to follow the shipment all the way to your home.


During this period, we deliver in 4-6 weeks (8 weeks for pre-order products)

ATTENTION: If you ordered multiple items, the shipping time to consider is that of the item with the longest delivery time. If you have special requirements, contact us at shop@hiro.design

Why don’t we deliver in 2 days?

Simple: we don’t have warehouses full of products!
Your item is made after your order, as a unique piece or part of a small series. We build it entirely in Italy, in our workshops, with largely manual work.

«If it were up to us, your order would already be on its way. And we would be with it, to personally bring it to your home!»


Instead, we have to wait for our artisans to produce your item in our workshops. You know, those things: cutting, assembling, coloring.
Then it’s up to Flavia, Lucas, Daniela and Rezarta who pack and ship it. Then, we rely on couriers, who are better than us at finding the way to your home.

To do all this, it takes some time. That’s why we have estimated about 4-6 WEEKS from order receipt (8 weeks for pre-order products).

This time is an estimate that can vary depending on the period: sometimes everyone in our workshops is busy building something for Hiro.

Andrea, Michele, Salvatore and everyone else always remind us they have “only two hands.”
Sometimes, it’s the couriers who have full vans and make us wait a little longer. In any case, we always try to respect these timeframes! We know you are eager to receive your order.
You will receive an email with the tracking number at the time of shipment, to follow your order step by step on its way to your home.

ATTENTION: If upon delivery you notice any anomalies (such as missing one or more packages or visible damage to the packaging) or suspect that something may be damaged, you are asked to ACCEPT WITH RESERVATION (WITH REASON). This is very important to enable us to arrange for the replacement of the damaged item.

How to do this? Ask the carrier to include the phrase "GOODS RECEIVED WITH RESERVATION" on the delivery document SPECIFYING THE REASON (e.g., “goods received with reservation due to crushed packaging” or “goods received with reservation due to missing packages” or "received with reservation due to noise of broken components"). Here are some examples of visible damage: tears, cracks, crushing, punctures, or other similar damage. Suspicious noises coming from inside the package are also a sign of damage. If severe damage is evident, you can also REFUSE the shipment with the reason "DAMAGED GOODS". In all these cases, contact us immediately at shop@hiro.design

(* for items in "pre-order" or "ready to ship" mode, delivery times are indicated separately: these modes are noted on the product pages, see the "pre-order" or "ready to ship" section for all details.)