FROM ORDER TO DELIVERY

Please note that shipping costs are calculated at checkout. We will notify you as soon as your package leaves our warehouse and provide you with tracking information so you can track the shipment to your home. 

During this period, we deliver within 4-6 weeks (8 weeks for pre-order products)*.

PLEASE NOTE: If you have ordered multiple items, the shipping time to consider is that of the item with the longest lead time. If you have specific requirements, contact us through our contact form, and we will be happy to assist you! 

 

🚚 Why don't we deliver in 2 days? 

Simple: we don't have warehouses full of products! Your item is made after you place your order, either as a one-off piece or as part of a micro-series. We build it entirely in Italy, in our workshops, with a largely manual process.

«If it were up to us, your order would already be on its way. And so would we, to deliver it to your home personally!» 


Instead, we have to wait for our artisans, who need to make your item in our workshops. You know, those things: cutting, assembling, painting. Then it is up to Flavia, Daniela, Emanuela, Andre and Fernando to pack and ship it. Then we have to rely on the couriers, who are better than we are at finding their way to your home.
To do all this, it takes a little time. That is why we have calculated approximately  4-6  WEEKS from receipt of the order (8 weeks for pre-order products). This is an estimate that may vary depending on the period: sometimes everyone in our workshops is busy making something from Hiro. Andrea, Michele, Salvatore and everyone else always remind us that they have “only two hands”. Sometimes, instead, the couriers' vans are full and they make us wait a little longer. In any case, we always try to respect these timeframes! We know you are eager to receive your order. 
You will receive an email with the tracking number when your order ships, so you can follow it step by step on its way to your home. 

 

PLEASE NOTE: if, upon delivery, you notice any irregularities (such as one or more packages missing or visible damage to the packaging), or suspect that something may be damaged, you are asked to ACCEPT THE DELIVERY WITH RESERVATION (WITH REASONS GIVEN). This is very important so that we can arrange for the possible replacement of the damaged item.

How should you proceed? Ask the carrier to write the wording "GOODS ACCEPTED WITH RESERVATION" on the delivery document, SPECIFYING THE REASON (e.g.: “goods accepted with reservation due to crushed packaging" or “goods accepted with reservation due to missing packages” or "accepted with reservation due to the sound of broken components"). Here are some examples of visible damage: tears, cracks, crushing, punctures or other similar damage. Suspicious noises coming from inside the package are also a sign of damage. If serious damage is clearly visible, you may also REFUSE the shipment, giving the reason  "DAMAGED GOODS". In all these cases, contact us immediately at shop@hiro.design  or through our contact form

(* for items available for "pre-order" or "ready to ship", delivery times are indicated separately: these options are specified on the product pages; see "pre-order" or "ready to ship" for all the details.)