We remind you that the shipping costs are calculated on the checkout page.
We will notify you as soon as your package leaves our warehouse and we will provide tracking for tracking the shipment to your home.
WE WILL DELIVER your order in 2 weeks*.
Why don't we deliver in 2 days?
Simple: we don't have warehouses full of products!
Your object is produced after your order, as a single object or child of a micro series. We build it completely in Italy , in our workshops, with a largely manual work.
" If it were up to us, your order would already be on its way." And we with him, to bring him home personally! »
Instead, we have to wait for the times of our craftsmen who have to produce your object in our workshops. You know, those things there: cutting, assembling, coloring.
Then it's up to Domenico and Laura who pack and ship. Then, we have to rely on couriers, who are better than us at finding the way to your home.
To do all this, it takes some time . And that's why we calculated about 2 WEEKS from receipt of the order .
This time is an estimate that can vary according to the period: sometimes in our workshops everyone is at work building something by Hiro.
Andrea, Michele, Salvatore and all the others always tell us that they have "only two hands".
Sometimes, however, it is the couriers who have full vans and make us wait a little longer. In any case, we always try to respect these times! We know you are eager to receive your order.
You will receive an email with the tracking number upon shipment, to follow your order, step by step, to your home.
ATTENTION: if at the time of delivery you should find any anomalies (such as missing 1 or more packages or visible damage to the packaging) or should you suspect that there may be something damaged, you are invited to ACCEPT WITH RESERVE (MOTIVATED). This is very important in order to be able to provide for the replacement of the damaged piece.
How to do? Ask the carrier to include the wording "GOODS WITHDRAWN WITH RESERVE" in the delivery document SPECIFYING THE REASON (Ex: "goods withdrawn with reserve for crushed packaging" or "goods withdrawn with reserve for missing parcels" or "withdrawn with reserve due to noise broken components"). Here are some examples of visible damage: lacerations, splits, crushing, perforations or other similar damage. Suspicious noises coming from inside the package are also a symptom of damage. If serious damage is evident, you can also REJECT to shipment with the reason "DAMAGED GOODS" In all these cases, contact us immediately at shop@hiro.design
( * in the case of pre-order items, delivery times are approximately 4 weeks; pre-order items are indicated in the product sheet and with a label on the image of the same)
