Right of withdrawal

You have the right to withdraw from the purchase for any reason, within 14 days from when you take possession of the goods. In this case, you will be reimbursed for all expenses incurred. However, you are responsible for returning the item and you are responsible for the return costs.

Warning: returns are only accepted for purchases made directly on the hiro.design website

How to do? To make your return, follow these simple steps:

1. Contact our customer service: if you are not fully satisfied with your order and want to return it, write to shop@hiro.design indicating the return request and the order number in the subject line. To speed up, attach the withdrawal form which can be downloaded at this link . We will contact you to send you precise instructions.

2. Return packaging: prepare the package with the original box containing the product or products you wish to return.

3. Returning products by courier: we will send you a label to stick on the box and book the courier for collection at your address (the same address to which we delivered the order).

4. Return confirmation and refund: After receiving your return, we will check if the quality of the product(s) meets our return policies (i.e. if the product is intact and undamaged). We will then refund you via the same payment method used for the purchase, as soon as possible. The amount we advance to the courier for returning the piece will be deducted from the refund amount.