Right of withdrawal

You have the right to withdraw from the purchase for any reason, within 14 days from when you take possession of the goods. In this case, you will be reimbursed for all expenses incurred. However, you are responsible for returning the item and you will be responsible for the return costs.

Attention: returns are accepted exclusively for purchases made directly on the site hiro.design

How to do? To make your return, follow these simple steps:

1. Contact our customer service: if you are not fully satisfied with your order and want to make a return, write to shop@hiro.design indicating the return request and order number in the subject. To speed things up, attach the downloadable withdrawal form to this link . We will contact you to send you precise instructions.

2. Return packaging: prepare the package with the original box containing the product or products you wish to return.

3. Return of products by courier: we will send you a label to stick on the box and we will book the courier for collection at your address (the same address to which we delivered the order).

4. Return confirmation and refund: after receiving your return, we will check whether the quality of the product(s) meets our return policies (i.e. whether the product is intact and undamaged). We will then refund you via the same payment method used for the purchase, as soon as possible. The amount we advance to the courier for returning the piece will be deducted from the refund amount.