Right of withdrawal

You have the right to withdraw from the purchase for any reason, within 14 days from when you take possession of the goods. In this case, you will be reimbursed for all expenses incurred. However, you are responsible for returning the item and you are responsible for the return costs.

Warning: returns are only accepted for purchases made directly on the website

How to do? To make your return, follow these simple steps:

1. Contact our customer service: if you are not fully satisfied with your order and want to return it, write to indicating the return request and the order number in the subject line. To speed up, attach the withdrawal form which can be downloaded at this link . We will contact you to send you precise instructions.

2. Return packaging: prepare the package with the original box containing the product or products you wish to return.

3. Returning products by courier: we will send you a label to stick on the box and book the courier for collection at your address (the same address to which we delivered the order).

4. Return confirmation and refund: After receiving your return, we will check if the quality of the product(s) meets our return policies (i.e. if the product is intact and undamaged). We will then refund you via the same payment method used for the purchase, as soon as possible. The amount we advance to the courier for returning the piece will be deducted from the refund amount.


As a consumer you are entitled to a 2-year guarantee for defects on the products purchased.

How to define a defect?

First of all, remember that the objects sold on are produced in small series with a combination of industrial and artisanal production methods. Any small imperfections and irregularities, therefore, are not to be considered defects, but characteristics that make each of our articles unique and authentic.

If, on the other hand, you believe that the product you received has malformations or defects, contact us immediately at indicating the order number, the problem and sending at least one photo of it.

If a viewing of the object is deemed necessary, we will take care of collecting the piece at our expense. If the outcome of the evaluation indicates a defect on the object, we will repair it, when possible, or replace it. If this is not possible, we will refund the total price, including shipping costs.

For all conditions see the Platform Terms and Conditions form.